Customer service really has hit an all-time low and we can’t blame it on Covid any longer. Earlier this morning I called one of the local papers to complain about a major delivery issue-one that home office should be aware of.

We’ve all metaphorically chased the white rabbit when we call up and “ask to speak with customer service.” I know companies try and wear us down with endless waits, horrible music, multiple transfers and agents not interested in service.

When I finally got to speak with someone, she coughed so violently and without an “excuse me” that I feared for my general health. At least when Harry coughed up a mouthful, he had the decency to hit the cough button. I’m not all that confident my complaint got registered.